Effective date: October 29, 2026

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Who we are

Telomerix Stem Cell Biobank (“Telomerix”, “we”) collects, processes and stores umbilical cord blood and tissue. In doing so we receive health information about mothers and newborns, including medical history, laboratory results and provider information. We are required by the Health Insurance Portability and Accountability Act (HIPAA) to keep this information private, to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

How we may use and disclose your health information

• Treatment. To collect, test, process and store your samples and to coordinate with your physician, hospital or birthing center.
• Payment. To bill and collect payment for our services, including from you or an insurer.
• Health care operations. For quality control, laboratory accreditation, staff training and the administration of our business.
• Business associates. With contractors who perform services for us (for example, laboratory, courier, IT and email providers). They are bound by written agreements to protect your information.
• Required by law. When federal, state or local law requires it, including public health reporting and lawful requests from government agencies.
• Other situations. To prevent a serious threat to health or safety, for health oversight activities, in response to a court order, and as otherwise permitted or required by HIPAA.

Any other use or disclosure, including marketing and the sale of your information, will be made only with your written authorization. You may revoke an authorization at any time in writing; the revocation will not affect disclosures already made.

Your rights

• Access. You may ask to see or obtain a copy of your health information. We may charge a reasonable, cost-based fee.
• Amendment. You may ask us to correct information you believe is inaccurate or incomplete.
• Accounting of disclosures. You may request a list of certain disclosures we have made of your information.
• Restrictions. You may ask us to limit how we use or share your information. We must agree if you pay for a service in full out of pocket and ask us not to share it with your health plan.
• Confidential communications. You may ask us to contact you in a specific way or at a specific address.
• Copy of this notice. You may request a paper copy at any time, even if you received it electronically.
• Breach notification. We will notify you if a breach occurs that may have compromised the privacy or security of your information.

Our responsibilities

We maintain the privacy and security of your health information, we will let you know promptly if a breach occurs, we follow the duties described in this notice, and we will not use or share your information other than as described here unless you tell us we can in writing. We reserve the right to change this notice; the new notice will apply to all information we hold and will be posted on this website.

Questions and complaints

To exercise your rights or ask questions, contact our Privacy Officer at Telomerix Stem Cell Biobank, 700 Oak Grove Rd, Chesapeake, VA 23320, or admin@telomerixstemcells.com.

If you believe your privacy rights have been violated, you may file a complaint with us at the address above or with the U.S. Department of Health and Human Services, Office for Civil Rights (www.hhs.gov/ocr/privacy/hipaa/complaints). We will not retaliate against you for filing a complaint.